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Just for fun, the Kaleidoscope team will provide individual impressions of a current marketing campaign. We will use the following rating to assess the work. Please let us know if there is a specific campaign you would like us to rate.

The Good – something to be proud of – we couldn’t have done it better!
The Bad – not sure what the deal is here!
The Ugly – strategically lame and creatively rancid!
Campaign: Bombardier Commercials 
Venue:
National Television
Date:
Throughout Winter Olympics
Yvette’s Critique:

Rating: Good

It’s refreshing to see a Canadian corporation celebrating their employees and their successes – and rare too. A little background on Bombardier the corporation and the man with the vision behind it:

Joseph-Armand Bombardier, a Canadian mechanic and inventor produced his first snow mobile in 1923, selling his first model in 1937 with his famous Ski-Doo in 1959. A man with strength in vision and Canadian national pride, his company has become a global icon as a world leader in the manufacturing of aircraft, subway and railway cars. In Europe it is engaged in making special-purpose rail vehicles for the English Channel tunnel in addition to high-speed trains for continental use. In Canada, the United States, and Mexico, Bombardier Inc. manufactures the world renowned Lear (which they also own), Global Express and Challenger jets, not to mention the thousands of regional aircraft, subways, light rail, monorail, commuter, intercity trains as well as freight-train cars. In 1942, J. Armand Bombardier went public and the company name became Bombardier Limited. But even as the company grew and expanded, Mr. Bombardier never lost the desire to drive his creations himself. Bombardier had a simple philosophy of merchandising that today seems strange in the era of parts manufacturers and subcontractors. He wanted to make everything himself! He also firmly believed that if a product was good it would sell without the offering of special incentives. Mr. Bombardier passed away in 1964, however I feel that the message remains the same. Bombardier was a unique visionary and grew his corporation to what it is today, aviation and transportation engineering. No one can question his success! His premature death in 1964 came when he was at the very height of his career. But the dreams he had in the 1920s continue to be fulfilled. He would no doubt be proud to learn that the dynamic business establishment he founded today employs over 60,000 people worldwide and has annual sales exceeding four billion dollars.

Bombardier went to the mass market with its first corporate campaign during the recent Olympics and some of our peers wonder what the value was – no immediate value they say. Investing in intellectual property and talent is a company’s best asset. Mirroring the investment many corporations made in our Canadian Olympics, Bombardier took it one step further – investing their national pride into their employees and also personifying Bombardier much like Bombardier did himself.

Congratulations Bombardier for continuing the vision!
Kate’s Critique:

Rating: Ugly

I have seen 2 of the Bombardier commercials and I find both of them to be offensive – portraying their employees as self absorbed and inconsiderate. I believe that the intention is to show how committed and dedicated Bombardier employees are to their organization; however, I find them to be oblivious to the realities of life and how their actions affect others. If this is the case, how can they be sensitive to their customers’ needs?

In the first commercial, a couple has asked a young woman to take their photo in front of a monument. Instead of taking a photo for them to remind them of their travels, she instead waits for the Bombardier streetcar to cross behind them before snapping the image. They are stressed and start to gesture to her to take the photo. As the streetcar crosses behind them, she snaps an unflattering photo. This seems to communicate to me that the young woman is rude and not considerate of the couple’s request or of their film (do they really want to pay to get that photo processed?) or of the fact that they want a nice reminder of their holidays.

In the second commercial, an older man is on an African safari. Totally oblivious to the risks to himself and others in the jeep, he gets out of the car and starts to wander across the savannah, looking at the sky. A lioness approaches; he doesn’t notice and finally gets back into the truck and says, “that’s my plane”. I am pretty sure the rest of the passengers are thinking, “what an idiot!”

Even though these may be memorable, I don’t think the message is getting through…unless their message is that they have obsessive employees.
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