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Just for fun, the Kaleidoscope team will provide individual impressions of a current marketing campaign. We will use the following rating to assess the work. Please let us know if there is a specific campaign you would like us to rate.

The Good – something to be proud of – we couldn’t have done it better!
The Bad – not sure what the deal is here!
The Ugly – strategically lame and creatively rancid!
Campaign: VISA e-commerce
Venue: Current

VISA’s e-commerce campaign appeared in a national print campaign during the fall of this year.

The ad promotes VISA’s online security systems which provide fraud protection for Canadian consumers.


 

Yvette’s Critique:

Rating: Ugly

Let’s pretend for a second that the ad does NOT feature a sexist representation of a female, or an uninformed view of an entire country’s economy. Why would VISA choose to develop an ad that is so completely and totally inconsistent with its brand identity? VISA’s brand usually reflects a clean minimal design, using images of real people, with an emphasis on the personal benefits of using their card. (i.e. consumers enjoying dinner, a small business owner decorating cakes, etc)

Given the effectiveness of the current campaigns of its main competitors, Mastercard and American Express, I don’t understand why VISA would waste such a valuable opportunity (not to mention the cost of the ad space) with such a poorly-targeted and ineffective ad.
Kate’s Critique:

Rating: Ugly

How in the world can a company such as VISA come out with such an offensive ad? I appreciate that their goal was to promote the fact that VISA’s “electronic handshake” enables Canadian businesses to purchase products with confidence throughout the globe. A good thought but I find the execution really creepy. The Calgary businessman is portrayed in muted tones, with glasses and kindly crinkles around his eyes – a nice middle-aged man. In and of itself, that is fine. The Japanese girl (looks like she might be in her late teens) is presented as an anime character looking coyly, yet innocently, over to the West. With her huge eyes and excessively curvy figure, the focus seems to be on the sex appeal rather than the transaction. I find the subtle undertones of purchasing underage sex in the East offensive. It did catch my attention but I don’t think this is the message they wanted to convey.

I also have to question VISA’s use of an illustration to convey this concept. Illustrations can be a valuable tool, however it is important to ensure that there is a connection between the illustration, the product and the audience. The illustration in this ad is not compelling enough to reach VISA’s intended audience and the fact that it was created to look like traditional media (pencil and charcoal) definitely does not convey the idea of an “electronic” handshake. I have no choice but to rate this “ugly”!
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