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Canadian Investment Awards - Creating awareness through Brand, Advertising, New Media and Public Relations


Challenge:

The Canadian Investment Awards (CIA) is Canada’s premier awards program recognizing excellence in the Financial Services industry. In its twelfth year, the CIA was looking to update its logo to more accurately reflect the sophisticated gala. This refreshed look was to roll out into an advertising and public relations campaign. Kaleidoscope was invited to be the CIA’s strategic marketing partner.

Solution:

Strategy –
Kaleidoscope modified the logo, adding the stylized “A” in the background. The logo was developed primarily in black and white to reflect the formal black tie nature of the gala. The Canadian maple leaf is in a splash of red to create interest and national celebration. In addition to the gala logo, Kaleidoscope created the winner and finalist logos in French and English. Messaging was developed that was directed towards the industry and to the consumer market encouraging them to “look for the logo of excellence”. In addition, Kaleidoscope developed multiple advertising, press releases and managed the media relations.
 

Before

After


Tactical – We created multiple ads that were disseminated in trade (Investment Executive) and consumer (Canadian Business, Canadian Investment Guide, MoneySense) publications in colour and black and white. Animated banners were created and disseminated to all sponsors and relevant media outlets.

Results:

The event quickly sold out and the client experienced record numbers for 2006!

John Corrigan

John Corrigan is a senior Investment Advisor with RBC Dominion Securities Inc. John and his associates specialize in developing wealth preservation plans for entrepreneurs operating cross-border businesses and high-net-worth individuals.

John advocates a coherent, unified strategy as the surest way to preserve business assets. As a discretionary management team, John Corrigan will act on behalf of the client, within parameters that clients have defined. This means that clients can focus on running their business, confident that their assets are being well managed and preserved. John and his team will provide a solution that will diversify personal wealth and enable the growth of cross-border business. As each team member is an accredited financial advisor clients are assured of getting expertise of the highest level.

Challenge:
The challenge was to build new business within a niche market by positioning John Corrigan and his team as experts in wealth preservation issues, and develop a means to communicate a unique value proposition to other professionals that the client is currently working with - legal, accounting, and banking professions within the framework of a larger brand identity.


Solution
Strategy -
Kaleidoscope recommended that the company focus on creating brand awareness within the target market and reinforcing John’s relationship with RBC Dominion Securities. Kaleidoscope developed a sub-brand identity which used secondary colours from RBC Dominion Securities and reinforced the brand with images which appealed to a sophisticated audience.

           

Tactical - Kaleidoscope developed a glossy, sophisticated brochure and postcard that communicated John Corrigan’s value proposition by focusing on business solutions, case studies, statistics, and testimonials. The look and feel of the printed materials is easily transferable to other media, such as websites, sell sheets, prospecting letters, etc.

Result:
John Corrigan has received excellent feedback from its representatives, clients and other stakeholders.

Microsoft Canada and HP – Smart Solutions Breakfast Series

Challenge:
Microsoft Canada and HP have partnered to deliver an educational series of seminars addressing compliance issues at an enterprise level in the financial services industry. These sessions were designed to drive new relationships and generate revenue through the financial services vertical. The target market was senior business decision-makers from some of the largest organizations in Canada. Microsoft is often considered to be a software provider, not an enterprise solutions provider. Business lines typically passed the invitations to their technology team. In the past, it had been difficult to get their commitment to attend. An additional challenge was that the database was very out of date.

Solution:
Strategy - Kaleidoscope developed a sub-brand that was appealing and reinforced the strong Microsoft brand. The logo was linear and reflected Microsoft’s corporate and secondary colours. All elements in the program reflected these colours.


 

Kaleidoscope developed a robust database, specific to the defined target market.

The invitations were sent out, promoting all five events offered, with reminder postcards and emails sent out in the weeks prior to the specific events.

Tactical - Kaleidoscope developed and produced all the collateral material including invitations, reminder post cards, an electronic invitation, signage, presentation outline and project managed the third party keynote speakers. All communications and customer experience was consistent, whether it was delivered via mail or a Microsoft sales representative.

Results:
The target number and quality of attendees was met, with 20% attending multiple sessions. The majority of attendees ranked the usefulness of information, as an eight or above out of 10, and indicated an interest in being contacted by a sales representative

Cervus Financial Group Inc. – Corporate Brand
 
Challenge: 
Cervus Financial Group is a mortgage bank based in Canada. They were entering a competitive market with a new business model that pays trailer fees to mortgage brokers. Their unique value proposition is the “Customer for Life” model whereby the customer is retained by the broker not the financial institution. The name ‘Cervus’ is a play on the word ‘service’ and is Latin for stag or male deer. The
challenge was to develop a brand that would be conservative enough to inspire confidence in mortgage consumers while being progressive. Given the stag image, we wanted to develop a brand that was not too masculine, adding a graceful tone to the overall brand.

Solution: 
Strategy
– In developing the brand, Kaleidoscope chose the corporate colours to be both soothing and sophisticated. The curve represents the roof of a house, a subtle reminder of the mortgage business. The lowercase font was chosen to be appealing and friendly. The words ‘Financial Group’ are intentionally small as they will be replaced by other identifiers as the organization expands. The secondary colours of burnt orange and taupe were chosen to compliment the corporate colours without overpowering them.

Tactical
- The logo was designed to work in full colour, black and white and reverse. Letterhead, business cards, mailing labels and envelopes were printed and internal components, such as fax sheet, electronic letterhead were developed for ease of use and consistency of brand.

Results:
The reaction to date from the industry has been very positive. Informal focus groups indicated that they found the brand approachable and less formal than the traditional banks. It appealed to both men and women equally and 87% indicated that they would consider approaching Cervus for a mortgage.

www.cervus.com

Hanco Enterprises and Technologies – New Brand Development

Challenge:
Bringing a midsize technology firm to new heights within a competitive arena was the business goal and Kaleidoscope was mandated to deliver an intelligent, savvy re-brand. The Hanco Enterprises division offers outsourcing services to companies with ERP (Enterprise Resource Planning) and AM (Asset Management) systems, to install, upgrade or train their employees. Hanco had an ongoing client list in the area of ERP, however wanted to expand its image and service offering once they began offering RF solutions through the Technologies division. Through a word-of-mouth reference, Kaleidoscope was contacted and commissioned to fulfill the brand and marketing needs of the firm. 

Solution:
Strategy - Beginning with the marketing plan that included economic forecasts, competitive review, SWOT analysis, internal process and procedures, and strategic initiatives, Kaleidoscope developed a two to three year rollout plan. We created a corporate brand that integrated the two divisions and positioned them as complimentary solutions to Hanco's current and potential Clients. 

Introducing a concept of personalized barcode systems to meet the needs of ERP and AM software platforms has become an increasingly growing and competitive area of business. Kaleidoscope created the tagline for Hanco Enterprises - Knowledge beyond Technology™ - positioning the Company competitively in the marketplace. Supporting the service offering, these three words conveyed an edge, not only in technology, but also in Client services. The Hanco Technologies tagline – Maximizing Business Solutions™ - was product-focused. 

Tactical - Once the strategy and brand development were complete, Kaleidoscope continued to build the brand personality through a variety of initiatives such as brochures, tradeshow material, magazine ads, posters, software packaging, training manuals, and website development. As well, Kaleidoscope developed an internal Client service system that enabled Hanco to ensure Client satisfaction.  It was easy for staff to adopt and streamlined the invoicing process efficiently.

Results:
Hanco was able to expand business in the North American markets, against competitors who were larger. Their team of experts provided the solid affirmation of their support to the brand promise. Hanco distributed a Client satisfaction survey which reflected an increase in Client satisfaction level in the area of service.

GT Global – Building a Brand Presence

Challenge: 
GT Global was a small mutual fund company that entered the Canadian market in 1995, as the consumers’ appetite for investing was just starting to heat up. The organization needed to make a splash quickly in order to capture market share from the large players. At this time, the market was very conservative and tended to follow the banks’ lead in terms of look and feel. The existing GT Global logo was established but was not supported by brand image or point of differentiation strategy.

Solution: 
Strategy
– We approached the challenge by treating mutual funds as a consumer product with a specific brand look developed for each fund. The look was confident and highly visual, using photography collage, to separate us from the competition. The components had an educational focus that related to the fund but not necessarily investing so that the consumer could personally relate to the opportunities and would come to the conclusion that the fund made sense in their portfolio. 


Tactical – We developed brochures, posters, premiums and advisor kits based on the graphic brand. An educational component was incorporated into all of these vehicles. For example, the GT Global Health Care Fund had a 3 panel schematic of the history of health care. Not only was this engaging for the consumer, it left them with the message that health care has been around for many centuries and will be for centuries to come. The factoids (fast facts) were used by advisors in teaser campaigns and, we heard anecdotally, often quoted at cocktail parties. 

Results: 
GT Global was the fastest growing fund company in Canadian history with captured assets of $1 billion in just two years. GT Global materials won many awards for innovation and were considered the standard to meet. These awards were industry-based and voted for by the financial advisors.

Note: Kate Taylor created this program while in the employ of GT Global/AIM Funds Management.

Basis100 - Branding Through Acquisition



Challenge: 

Basis100 is a publicly traded company that automates the mortgage process for Canadian banks. Over a two year period, from 2000 – 2002, the company acquired two firms in the U.S. (Solimar.Net and MortgageRisk) and one based in Calgary (EFA) with offices in Dubai, London, Hong Kong and Cyprus. The primary challenge was to position Basis100 as a global company so the brand needed to be transitioned in all of these countries. Both U.S. companies had a strong brand identity in the market that we wanted to maximize and transition to the Basis100 house brand. The EFA brand was not as well recognized and had some negative connotations associated with it.

Solution: 
Strategy
– We developed a brand architecture that utilized the Basis100 brand to represent major client solutions: BasisXpress for fast mortgage processing, BasisXchange for fixed income trading and BasisValues for automated property valuation. In order to maximize the brand equity of Solimar and MortgageRisk, we developed icons to represent the technology driving the solutions; for example, Solimar Technology driving the BasisValues suite of solutions. In the case of EFA, the brand equity was not as strong, so we integrated the Basis100 logo and colours (orange) in trade show booths and other industry events as quickly as possible, highlighting the strength of a publicly traded company with a strong track record. This move was supported with a substantial media relations push in securities trade publications as we positioned key executives from Basis100 and the former EFA as experts in their field.

Tactical – We developed colour-coded brochures to represent the different areas of business and created specific icons to represent the technology. Internally, we presented the brand plan and did presentations covering the importance of branding to the house. A brand guidelines document was developed and circulated internally that had call-out boxes highlighting “why is this important to me?”

Results: 
Basis100 grew from being a small player to capturing 50% of the U.S. property valuation market within a short period of time. We were able to successfully transition the Solimar and MortgageRisk good will and brand equity to the Basis100 brand. In the securities industry, Basis100 became a known brand in months. The logo and orange corporate colour helped to facilitate this transition.

Note: Kate Taylor created this program while in the employ of Basis100 Inc.

Other Branding Examples:

f/A Connect

Kaleidoscope: 

P. Lawson Travel

GT Global: 

 
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